Service management is also known as IT service management. It is a regulation that is used by most of the industries in order to provide services or goods. This is mostly used around the IT industry and to be specific for the Information and Communication Technology or ICT sector. But it can be also used for many other industries.
The service management is usually used together with the operation support system. There are many systems that can be used with the service management and few of them are order management, activation, maintenance, inventory management, performance diagnostics and many other types of sub systems that would contribute to the efficient working of your system and make it error free.
There are many components that are associated with the service management. Mostly in the service management, the automatic system operation with the combination of skilled workers would really be fantastic. Service management also allows service development. In Service development the person will have to first simplify his or her work and disintegrate it into several smaller operations which will allow the workflow to be smoother and efficient. However, this is not the only option that you have to work on and so one must also look for proper automated control from a remote location and do not forget to switch on the data security all the time.
Service management can be used with other types of management like the total quality management (TQM), capability maturing model and integration (CMMI), Six Sigma and business process management. This can be used for some of the small scale companies and for the some of the biggest giants in the business. Service management was established in the early stages of 1970’s and was under operations management discipline.
You can find many vendors that provide service management like, IBM, BovellZenworks, ISYS, Oracle Enterprise Manager and many more. One can find some vendors that would provide econ global services also.